Call our Website Services team today or send us an email!
800.807.0200
customerservice@cbprograms.com
Dec. 3, 2011 - System Outage Notification
(7am - 5pm CST)
We are experiencing an unexpected issue with our server. To remedy this issue we will be taking all systems down at Christian Brothers Services on Saturday December 3, 2011 from the hours of 7am CST and 5pm CST. This will include limited or no-access to your Website, your website CMS, as well as FTP access through Contribute, Dreamweaver, Filezilla, etc. This outage will not affect access to your email accounts.
We apologize for unexpected interruption of service. Christian Brothers Service is committed to offering the best possible service and the fastest possible remedy to this situation. Thank you for your understanding and cooperation in this matter. All systems will be back operational at 5pm CST.
September 17, 2011 - Servers Now Online
All servers are back up and running as of 5pm CST
September 16, 2011 - Outage Notification
(7am - 4pm CST)
On Saturday September 17th, 2011, from 7:00am till approximately 4:00pm Christian Brothers Services will completing the last phase of our in-bound internet connection upgrade, originally scheduled on August 27.
This change will allow for both wireless and hardwired internet connections to our servers here. During this time your website will be down, this includes but is not limited to all website activity. For most, your email will still be available.
August 24, 2011 - Cancelled
Due to East-Coast storms and access to vital systems, the previous Outage Notification, scheduled for August 27, has been cancelled and will be scheduled at a later date.
August 27, 2011 - Outage Notification
Cancelled
(7am - 4pm CST)
On Saturday August 27, 2011, from 7:00am till approximately 4:00pm Christian Brother Services will completing the last phase of our in-bound internet connection upgrade to allow for both wireless and hardwired internet connections to our servers here. During this time your website will be down, this includes but is not limited to all website activity. For most, your email will still be available.
We apologize for any inconvenience this may cause.
July 27, 2011 - Outage Update
(9:38am CST)
The previous reported outage and all connections have now been fixed. If you continue to experience any connection issues, please do not hesitate to contact us.
July 26, 2011 - Outage Notification
(2:50pm CST)
We are currently experiencing an outage to one of our two internet lines coming into our data center. This may or may not effect your website but will effect most FTP accounts. We expect this problem to be resolved within the next 24 hours. The cause of this outage is do to this past weekend storms and a particular lightening strike at one of the towers that hold a satellite signal. All new equipment has been installed and be assured we are working as quickly as possible to resolve this issue.
Email sent to all customers on April 12, 2011
Attention CB Programs Customers.
On April 18th, all domain names that point to any server at CB Programs need to be updated with new IP addresses to ensure that users can access your website. It is necessary that your Domain Name Services (DNS) settings are up to date by April 17th.
How Do I Know If This Effects Our Site?
For most customers, we will handle the changes for you. You will need to do nothing more than update your FTP information. If you update your own website using an FTP program such as Dreamweaver, FileZilla or Adobe Contribute, those instructions will be sent on April 17th.
However , if you handle your own DNS, you will need to change the IP address. To find out if you need to make any Domain Name Services (DNS) changes please click on the INSTRUCTIONS link below.
INSTRUCTIONS --> http://www.cbprograms.com/DNSchange
What About FTP and Contribute Connection Keys?
As mentioned earlier, we will send instructions on changing your FTP and Contribute Connection Key settings on Sunday, April 17th. (see email below)
Thank you for your cooperation. If you need assistance, please do not hesitate to contact us. We are here to assist any way we can.
Edit FTP Setting - Email sent to all customers on April 17, 2011
Website Services Customers:
We have finished moving all sites over to our new IP address. At this point, if you control your own DNS, you should have made the necessary change that will prevent any interruption to your site. If you have not yet made your DNS changes, and you control your own DNS, it is extremely urgent that you change your IP immediately. We've created step-by-step instructions for making these change, please see the link below. Most customers will not need to do anything, as we (CB Programs) maintain your DNS record.
To change your FTP settings in FileZilla or Dreamweaver, please follow the instruction here. -->
http://www.cbservices.org/us/Consulting_Technology/support/filezilla_editwebsite.html
If you are using Adobe Contribute to make changes to your website, you may use the link below for instructions on editing your Contribute connection key. Some Contribute users may not be able to edit these settings, if you are one of these users we will send you specific instruction on deleting and creating a new connection key.
EDITING CONTRIBUTE CONNECTION KEY -->
http://www.cbservices.org/us/Consulting_Technology/support/contribute_ftp.html
DNS CHANGE INSTRUCTIONS -->
http://www.cbprograms.com/DNSchange
Edit Abobe Contribute - Email sent to customers on April 17, 2011
Recent email notification was sent out explaining IP address changes being made at Christian Brothers Services, along with steps which will be required by our customers who use an Adobe Contribute Connection to update their website.
You may need to remove your existing Adobe Contribute connection prior to creating a new connection. To remove your old connection, select Edit > My Connections in the Contribute menu. In the My Connections window, select and highlight your connection and click the remove button. When prompted asking “Are you sure you want to remove your connection to…?”, click Yes button.
To create a new Adobe Contribute connection:
Step 1. With Contribute open, type in the website address you are needing to connect to in the Address: field (example: http:yoursite.com)
Step 2. Click the “Create Connection” button
Step 3.
- In the Create Connection window, click the Next button twice; you will advance to a window containing a question “How do you connect to your web server?”. In the dropdown field below that question, select “FTP”. Three additional questions and fields will appear.
- Under the question “What is the name of your FTP server?”, type in the IP address
209.41.115.235 - Under the question “What is the FTP user name?”, type in your username
- Under the question “What is the FTP password?”, type in your password
- Click Next button
Step 4.
- The next window will ask “What is your full name?”
Type in your name using no spaces or special characters
In the same window, the question below that reads “What is your email address?”
Type in your email address - Click Next button.
Step 5.
- Assign yourself a role (Administrator, Writer, Publisher)
You may be prompted for an Administrative password: - Click Next button.
- Click Done button
Call our Website Services team today or send us an email!
800.807.0200
customerservice@cbprograms.com
| Information & Technology Services Tom Drez Managing Director 800.807.0200 x2930 tom.drez@cbprograms.com Design & Development Jason Langs Design & Development Manager 800.807.0200 x2675 jason.langs@cbprograms.com Greg Hays Website Services Lead 800.807.0200 x3031 greg.hays@cbprograms.com |
Address: 1205 Windham Parkway Romeoville, IL 60446-1679 |
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